This privacy policy describes how and when we use and protect any information that you give to us when you use this website or purchase from me. This policy is effective from 25 May 2018.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

We may change this policy from time to time by updating this page.

Who we are

Personal information submitted through this website is collected by Katy Luxton.  Katy Luxton is the Data Controller who determines the purposes and means of processing personal data.

What we collect

We may collect, store and use the following kinds of information:

  • your name
  • your contact details such as email address, phone number, street address
  • specific enquiry details
  • your computer's IP address.
  • You may also provide me with additional personal information if it relates to a custom jewellery order for example.

Why we collect this information

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  • if necessary to comply with a legal obligation such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

How long we keep this information

We retain this information until we have responded to your contact, and for internal record keeping for a period of no longer than 7 years.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously supplied personal data
  • if you have previously agreed to us processing your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

If you have a complaint you can contact the Information Commissioner's Office (ICO) which is the data privacy supervisory authority in the UK.

Under the GDPR (the EU General Data Protection Regulation), you have a number of specific rights with regards to your personal information:

  1. Right of access – if you want to know if we are storing or processing any personal data about you, you can contact us to find out.
    If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a CSV (comma separated value) file format which can be opened as a simple text file or as a spreadsheet.
    There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee.
  2. Right to correction - if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
  3. Right to erasure – if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.
  4. Right to object – if you no longer want us to process your data you can request this by contacting us.
  5. Right to complain - if you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help us see understand visitors to our website by tracking how you use our website, in a way that doesn't ever identify you personally. Cookies also allow web applications to respond to you as an individual, by allowing you to log in or add items to a shopping cart. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. (LINK) Read how to control and delete cookies.

How to contact me

If you have any questions or concerns, you may contact me at hello@katyluxtonjewellery.co.uk Alternatively you may write to me at: Bethany, Glen Road, Wadebridge PL27 7PD or my number is 07866986839